Customer Contact Solutions at a glance
Overview
· CCSNL was founded in 2005 in partnership with Inter-Active Technologies (Pty) Ltd, a South African
Contact Center Solution Provider with a combined expertise in excess of fifteen years of commitment to the Customer Contact Center Space
· We are a proud Nigerian operation offering local support and services to our valued customers in Nigeria
as well as into West Africa
· Blue Chip customer base majority of customers listed locally and internationally
· Supports active partnership – Microsoft Voice Partner, IBM, Terrasoft, Interactive Technologies, U-Connect Telecommunication Services, Aspect and Fonality.
· Offices in Lagos and Johannesburg South Africa We help our clients
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• Communicate better with their customers
• Adhere to core business, perform better and save money
• Enjoy return on investment in people and technology
• Deliver incomparable customer service
• Improve business efficiency
• Boost productivity
• Maximize the workforce
• Reduce the operating expenditure
• Measure the quality of the interaction
• Increase the revenue across various streams within the business
• Maximize debtor collection applications |
We Provide
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- PROPHET Maximization Services
- BPO & O (Business Process Outsourcing & Off shoring) – Outsourced Call and Contact Center
- Hosted Application Service Models (ASM's) – Managed Services
- Call Center Technology hardware and software
- Project Management
- Decision Support Services
- Customer Relationship Management Software
- IP Telephone Solution (Contact IP)
Our PROPHET Maximisation Programme is usually aimed at the entire business – not just the customer
Contact centre. We focus on making the most out of your business investments in processes, technology and systems for maximisation of:
Productivity
Revenue process
Operations – accuracy and service delivery
Process accuracy and measurement
Head count deployment and efficacy
Expenditure measurement & reporting
Time management and utilisation
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Our Mission
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· To partner with highly skilled goal-specific service providers who will add value to our passionate service delivery, enabling us to provide premium solutions to meet customers' needs in the most practical and cost effective way
· To manage our people performance, maintain our commitment to service excellence and retain our customer confidence through relentless re-examination of our operation and our effectiveness
· To deliver “Solutions through Service” in an environment often clouded by overselling and under delivering
· To delight our customers and enhance shareholder value by getting service delivery right, first time, on time,every time
· To meet the challenge of the customer demand through a simple process:
Listen - Understand - Deliver |
Our Vision
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To be our customers delightful choice as the leading provider of Call Center & Contact Center Maximisation Services, Call Center & Contact Center Outsourcing & Hosted Application Service Models (ASM’s), Call Center & Contact Center Technologies and Business Process Management through leveraging state of the art methodologies and application technologies in Voice, Internet (Voice over Internet Protocol – VoIP), Mobile Telephony (GSM), Intranet, Fax and E-mail
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Our Business Model
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