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     About Customer Contact Solutions
 
    Customer Contact Solutions at a glance

    Overview

·    CCSNL was founded in 2005 in partnership with Inter-Active Technologies (Pty) Ltd, a South African
     Contact Center Solution Provider with a combined expertise in excess of fifteen years of commitment to the      Customer Contact Center Space

·    We are a proud Nigerian operation offering local support and services to our valued customers in Nigeria
     as well as into West Africa

·    Blue Chip customer base majority of customers listed locally and internationally

·    Supports active partnership – Microsoft Voice Partner, IBM, Terrasoft, Interactive Technologies, U-Connect Telecommunication Services, Aspect and Fonality.

·    Offices in Lagos and Johannesburg South Africa

      We help our clients

 
• Communicate better with their customers
• Adhere to core business, perform better and save money
• Enjoy return on investment in people and technology
• Deliver incomparable customer service
• Improve business efficiency
• Boost productivity
• Maximize the workforce
• Reduce the operating expenditure
• Measure the quality of the interaction
• Increase the revenue across various streams within the business
• Maximize debtor collection applications

      We Provide

 
- PROPHET Maximization Services
- BPO & O (Business Process Outsourcing & Off shoring) – Outsourced Call and Contact Center
- Hosted Application Service Models (ASM's) – Managed Services
- Call Center Technology hardware and software
- Project Management
- Decision Support Services
- Customer Relationship Management Software
- IP Telephone Solution (Contact IP)


Our PROPHET Maximisation Programme is usually aimed at the entire business – not just the customer Contact centre. We focus on making the most out of your business investments in processes, technology and systems for maximisation of:

Productivity

Revenue process

Operations – accuracy and service delivery

Process accuracy and measurement

Head count deployment and efficacy

Expenditure measurement & reporting

Time management and utilisation

    Our Mission

 

·    To partner with highly skilled goal-specific service providers who will add value to our passionate service      delivery, enabling us to provide premium solutions to meet customers' needs in the most practical and cost  effective way

·    To manage our people performance, maintain our commitment to service excellence and retain our      customer confidence through relentless re-examination of our operation and our effectiveness

·    To deliver “Solutions through Service” in an environment often clouded by overselling and under delivering

·    To delight our customers and enhance shareholder value by getting service delivery right, first time, on time,every time

·    To meet the challenge of the customer demand through a simple process:

Listen - Understand - Deliver

    Our Vision

 

To be our customers delightful choice as the leading provider of Call Center & Contact Center Maximisation Services,  Call  Center  &  Contact  Center  Outsourcing  &  Hosted  Application  Service  Models  (ASM’s),  Call Center & Contact Center Technologies and Business Process Management through leveraging state of the art methodologies and application technologies in Voice, Internet (Voice over Internet Protocol – VoIP), Mobile Telephony (GSM), Intranet, Fax and E-mail

Our Business Model




Customer Contact Solutions Nigeria Ltd, 2007. All Rights Reserved