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Aspect eWorkforce Management is an industry-leading solution for optimizing today's contact
center workforce performance. With a productive agent population, you can maximize profits and
customer satisfaction, reduce staffing costs and turnover, deliver superior customer service, and
improve contact center performance.
Based on acclaimed TCS technology, Aspect eWorkforce Management offers a solution for every
workforce management need, regardless of the type of center or the complexity of its environment.
It helps you forecast and plan more accurately, and schedule more effectively, to ensure that you
have the right number of agents, with the right skills, across locations, so your contact center runs
like clockwork.
Aspect eWorkforce Management also helps you fine-tune agent performance to increase
productivity, empower agents to reduce turnover and simplify your multisite and outsourced
operations to reduce costs. You're also able to gain insights into your center's overall performance to realize greater business goal alignment
Highlights
– Unique multi-skill architecture.
– Easy management and tracking of intra-day performance.
– Accurate forecasting across all channels.
– Valuable "what-if" scenarios for improved strategic planning.
– Automated browser- and IVR-based agent self service.
– Seamlessly integrates with ACDs and other contact center technologies.
Key Benefits
– Reduce staffing costs and agent turnover.
– Enhance the effectiveness of multisite operations.
– Empower agents and improve productivity.
– Improve contact center performance to align with business goals.
– Reduce the cost of managing outsourced agents.
– Increase ROI through integration.
– Maximize profits and increase customer satisfaction.
View product demos ( www.aspect.com/products/workforcemanagment/eworkforce/demos) | 
