Customer Contact Solutions Nigeria Ltd (CCSNL) is a system integrator and BPO (Business Process Outsourcer) that provides contact centre solutions for Nigeria and West Africa. The solutions are composed of Aspect products and Microsoft products, which enable companies to operate efficiently through minimised integration.
CCSNL is also involved at a vendor level through its exclusive relation with Aspect. Aspect is the world’s largest company that solely focuses on contact centre business. As the leading outsourced contact centre, system integrator and operator, CCSNL helps organizations achieve market penetration and improve customer satisfaction through its local knowledge and world class products.
Therefore, through participation in the three levels of the value chain, CCSNL achieves significant cost reduction for its clients while also reducing vendor footprints.
CCSNL is a Microsoft Certified Voice Specialized Partner working to deploy and support Microsoft Lync and Microsoft Dynamics CRM as part of CCSNL’s overall contact centre strategy for the region.
